Cisco is partnering with salesforce.com to offer a combined cloud computing solution for their customers. Salesforce.com is an enterprise cloud-computing company. This new combined solution will deliver a complete contact center in the cloud. The salesforce “Customer Interaction Cloud” will enjoin the Service Cloud 2 with Cisco Unified Communications. What this means in regular jargon is that SMBs (medium and small businesses) will now be able to use CISCO communications to empower any customer service run within the cloud computing solution.

Alex Dayon, Senior Vice President of salesforce.com said:

“The Service Cloud 2 has seen tremendous momentum and validation from customers, prospects, and partners and truly represents the future of customer service. The combination of Cisco’s Unified Communications and salesforce.com’s Service Cloud 2 will provide companies with a true cloud based option when it comes to their customer service needs. Companies will no longer have to manage routers, servers and switches when it comes to their contact center, they can focus on delivering the best customer service possible.”

The company will use a connector to join Service Cloud 2 with Cisco Unified Contact Center’s functionality. This allows various companies to use the CRM application as their “primary agent desktop” while still being able to use the Cisco Unified Contact Center capabilities to operate a customer service center for their industry. This effort is in response to a burgeoning demand of cloudcomputing based customer service solutions.

John Hernandez, General Manager of Cisco’s Customer Contact Business Unit remarked:

“In the decade since we entered the market, customers have validated Cisco’s approach to the customer care market through tremendous adoption of our collaboration solutions. Now together with salesforce.com and the Service Cloud 2, we’re taking customers beyond the contact center to Customer Collaboration, where organizations can be more proactive and effective, create deeper relationships with their customers, and help build their brands through customer advocates. The rise of social media, and the confidence it has spawned amongst internet users to engage, makes the possibility of collaboration much more of a reality.”

The whole business deal looks like a great partnership that will benefit both companies as well as the consumer of their cloud-computing solutions.